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Your privacy is important to us.

Your privacy is important to us.

Products are ground shipped.


Contact The Fireplace and Chimney Shop at 1-866-554-7859 for a return authorization number (RMA#) and instructions.

Any product sent back without a RMA# is considered abandoned.

We, at The Fireplace and Chimney Shop, are confident that you will be very pleased with our products, only defective products may be returned.

All products must be packaged in the original packaging along with all original packaging materials, manual, etc., and must be in reasonably clean condition with no abnormal wear, tear, scratches or abuse. All out bound shipping and merchant fees will be deducted from the purchase price. Any parts returned damaged will also be deducted from the purchase price. Return shipping cost is the buyers responsibility. Items not in original packaging cannot be returned. All products must be shipped back to us within 30 days of your receipt of the product. Our products are very reliable, however, if you are experiencing any problems upon purchase, please contact us. Your full manufacturer warranty will apply.

Privacy Policy

Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. This notice applies to all information collected or submitted on GO Sales Inc. websites.

The only personal information we collect is your name, address, phone number, email address and credit card information used for processing and shipping your order. This personal information is not used for any other purpose and is not shared. We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put into place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. You can correct factual errors in your personally identifiable information by sending us a request detailing the error(s). To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections. In the unlikely event any of the personal information you supply us online is misused, you may address these issues by contacting us directly by e-mail at privacy@gosalesinc.com.